CARELine

Our CARELine is a confidential non-crisis peer run "warmline" telephone service that anyone can call when they need support. Trained peers will listen with an empathetic ear and promoting problem solving by assisting callers to find their own solutions and various options available to them. When requested, informational referrals to basic services and/or self-help groups may be suggested.

The CARELine believes in the therapeutic value of one peer helping another. Everyone is entitled to a supportive, non-judgemental listener when they need support. A peer who has been through similar feelings and experiences can be that supportive listener. Therefore, the CARELine provides a safe, comfortable place for consumers of mental health services to confide in other consumers in a mutually supporting manner, greatly reducing the need for traditional crisis services and hospital recidivism.

Call the CARELine when

• You want to talk to someone confidentially.
• You want to share a positive experience with a peer.
• You are feeling discouraged and lonely.
• You need to talk through a decision you are trying to make.
• You need referrals to other community or self-help programs.
• Your friends and family members do not understand.

The CARELine is available every day from 5 PM to 1 AM.

Phone: 518-427-5056 x115